We want you to be satisfied with your DAQiFi hardware. If something isn’t right, you may return most items within 30 days of delivery.
30-Day Returns
You may return an item within 30 days of the delivery date for a refund. To be eligible, the item must be in resalable condition, complete with all included accessories, cables, and documentation, and returned in its original packaging.
We do not charge a restocking fee. Return shipping is paid by the customer, except where the return is the result of our error or a defective product — in that case we cover return shipping.
How to Start a Return
Contact us before shipping anything back, so we can issue a return authorization (RMA) number and confirm the return address:
- Email contact@daqifi.com, or call 1-800-251-1024
- Use our contact form
Please include your order number and a short description of the issue. Write the RMA number clearly on the outside of the package. Returns sent without an RMA number may be delayed. We recommend shipping returns with tracking — we cannot issue a refund for a return we do not receive.
Refunds
Once your return arrives we inspect it and process the refund to the original payment method, normally within 5 business days of receipt. Your bank or card issuer may take a few additional days to post the credit.
If a returned item arrives damaged, incomplete, or outside the 30-day window, we will contact you before making a decision — we will not simply refuse it without explanation.
One-Year Limited Warranty
DAQiFi hardware is warranted against defects in materials and workmanship for one year from the date of delivery. If a product fails under normal use within that period, we will repair or replace it, or refund it, at our option.
This warranty does not cover damage from misuse, accident, unauthorized modification, or operation outside the published specifications, or normal wear of consumable parts. It applies to the original purchaser.
To make a warranty claim, contact us using the details above. Warranty claims do not require the item to be within the 30-day return window.
Damaged or Incorrect Items
If your order arrives damaged, or you received the wrong item, contact us within a reasonable time of delivery and we will make it right at no cost to you — including return shipping. Where possible, please keep the original packaging and send us a photo of the damage.
Questions
DAQiFi, LLC
1100 Johnson Rd. Unit 17364
Golden, CO 80402, USA
1-800-251-1024
contact@daqifi.com